Job Description
Join our dynamic team at TechNova Solutions as an Entry Level IT Support Specialist in Charlotte! We're urgently seeking motivated individuals ready to launch their tech careers. This role offers hands-on experience with cutting-edge systems, mentorship from industry experts, and a clear growth path. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. Perfect for recent graduates and career-changers!
Why TechNova?
- Industry-leading training programs
- Fast-paced, collaborative culture
- Career advancement opportunities
- Modern tech stack and tools
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT projects
- Train employees on new technologies and best practices
- Monitor system performance and troubleshoot incidents
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS, networking, and cloud services
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Quick learner with passion for emerging technologies