Job Description
Are you looking to launch your career in Information Technology? NovaTech Solutions is urgently hiring an Entry Level IT Support Specialist to join our dynamic team in the heart of Boston.
We are seeking motivated individuals with a passion for technology who want to grow their skills in a fast-paced, professional environment. As a member of our IT department, you will play a crucial role in maintaining our company's technology infrastructure and ensuring our employees have the tools they need to succeed.
Responsibilities
- Provide tier 1 technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Assist in the deployment and configuration of new workstations and software applications.
- Monitor and maintain IT inventory and asset management records.
- Collaborate with senior IT staff to implement security protocols and system upgrades.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Basic understanding of Windows operating systems (10/11) and Office 365.
- Willingness to learn networking concepts and troubleshooting methodologies.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a deadline-driven environment.
- Must be authorized to work in the United States.