Job Description
Join our dynamic team as an Entry-Level Remote Support Specialist! We're urgently seeking motivated individuals in Tampa, FL to launch their careers in tech without prior experience. Enjoy flexible remote work while providing exceptional customer support and troubleshooting solutions. Full training provided – just bring your passion for helping others!
Responsibilities
- Deliver responsive technical support via phone, email, and chat
- Troubleshoot software and hardware issues for clients
- Document cases accurately in CRM systems
- Collaborate with senior technicians on complex issues
- Participate in ongoing skills training programs
- Ensure high customer satisfaction through professional communication
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of professional experience (new grads welcome)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently in a remote environment
- Reliable high-speed internet connection at home
- Must be located in Tampa, FL metro area