Job Description
Launch your career in technology with our comprehensive paid training program! Boston Digital Solutions is seeking motivated individuals with no prior experience for our entry-level Tech Support Specialist role. We provide hands-on training in network troubleshooting, customer service excellence, and cutting-edge software solutions. Join our innovative team in Boston's thriving tech hub and gain valuable skills while earning a competitive salary.
As a Tech Support Specialist, you'll be the hero behind our seamless digital operations, helping clients and colleagues navigate technical challenges with confidence and professionalism. Our 8-week paid training program covers everything from hardware diagnostics to cybersecurity basics, ensuring you're fully prepared to succeed in this dynamic field.
Responsibilities
- Provide first-line technical support via phone, email, and chat for internal and external clients
- Troubleshoot hardware, software, and network issues following established protocols
- Document all interactions and resolutions in our ticketing system with precision
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct system updates and maintenance tasks as scheduled
- Participate in ongoing training to expand technical knowledge and skills
- Maintain positive client relationships through clear communication and problem-solving
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- No prior technical experience necessary - we provide full training!
- Strong problem-solving abilities and logical thinking skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a collaborative team
- Basic computer literacy and willingness to learn new technologies
- Customer service mindset with patience and empathy
- Reliable transportation to our Boston headquarters