Job Description
Join our dynamic team at NexGen Solutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals ready to dive into the fast-paced world of IT support. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Manhattan. Start tomorrow and make an immediate impact!
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification (if not already certified)
- Available for immediate start in New York