Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your tech career in Boston's thriving innovation hub! We're urgently seeking motivated individuals to provide critical technical support to our dynamic team. This is your opportunity to gain hands-on experience with cutting-edge systems while making an immediate impact in a fast-paced environment. If you're passionate about technology and eager to grow professionally, apply now!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and implement security protocols
- Train users on new technologies and best practices
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with network fundamentals and TCP/IP protocols
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred
- Valid driver's license and reliable transportation