Job Description
Are you a recent graduate or a career changer looking to break into the dynamic world of Information Technology? Innovate Boston Tech is currently seeking a passionate Entry Level IT Support Specialist to join our growing team in the Back Bay district. We pride ourselves on a collaborative culture that values innovation and professional growth.
In this role, you will be the first point of contact for our internal employees, ensuring seamless access to technology resources. We provide comprehensive mentorship and training, making this the perfect launchpad for your IT career.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development budget for certifications.
- Modern office environment in the heart of Boston.
- Casual dress code and flexible work hours.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (ServiceNow).
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Assist in the deployment of new IT equipment and software updates.
- Document technical issues and resolutions in the knowledge base.
- Monitor system performance and troubleshoot minor network outages.
- Collaborate with the senior IT team to improve internal processes.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication abilities.
- Ability to work independently as well as part of a team.
- Eagerness to obtain industry-recognized certifications (e.g., CompTIA A+).