Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our growing team in the heart of Boston. If you are passionate about technology and eager to launch your career in the IT industry, this is the perfect opportunity for you.
At BrightPath Technologies, we pride ourselves on delivering top-tier technical solutions to our clients. As an entry-level team member, you will gain hands-on experience in a fast-paced environment while working alongside seasoned IT professionals.
Why Join Us?
- Comprehensive training and mentorship programs.
- Competitive salary and performance bonuses.
- Modern office located in Downtown Boston.
Don't miss your chance to start your journey in tech!
Responsibilities
- Troubleshoot hardware and software issues for internal employees.
- Manage and resolve incoming IT helpdesk tickets in a timely manner.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Provide technical support via phone, email, and in-person.
- Assist with network administration tasks and security protocols.
- Maintain accurate records of IT inventory and asset management.
- Conduct routine system updates and security patches.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of operating systems (Windows, macOS) and office software.
- Familiarity with networking concepts (LAN, WAN) and hardware components.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- A valid driver's license is a plus.