Job Description
Are you ready to launch your career in the fast-paced world of Information Technology?
TechFlow Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Baltimore, MD. We are committed to immediate hiring and providing a supportive environment for new talent to thrive.
As an IT Support Specialist, you will be the first point of contact for our internal team, ensuring seamless technology operations. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience with industry-standard tools and processes.
Responsibilities
- Troubleshooting & Support: Provide Tier 1 technical support to employees via phone, email, and in-person for hardware, software, and network issues.
- System Configuration: Install, configure, and maintain desktop environments, operating systems (Windows/Linux), and office applications.
- Network Assistance: Assist in diagnosing and resolving connectivity issues, ensuring optimal network performance across the office.
- User Management: Manage user accounts, security permissions, and access rights to ensure data security compliance.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in the ticketing system.
- Hardware Maintenance: Perform regular hardware inspections, upgrades, and replacements as needed.
Qualifications
- Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience accepted).
- Technical Basics: Familiarity with Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems under pressure.
- Communication: Excellent verbal and written communication skills to interact effectively with non-technical staff.
- Soft Skills: High level of adaptability, eagerness to learn new technologies, and a customer-service mindset.
- Availability: Ability to work full-time hours and participate in on-call rotation if required.