Job Description
We are currently seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in Baltimore, MD. This is a fantastic opportunity for recent graduates or career changers looking to break into the technology industry and build a stable, lucrative career.
As an IT Support Specialist, you will be the first point of contact for our employees, helping them resolve technical issues and ensuring our digital infrastructure runs smoothly. We pride ourselves on our collaborative culture and provide comprehensive training to help you succeed from day one.
Responsibilities
- Provide technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Set up, configure, and deploy new workstations and mobile devices.
- Maintain accurate records of incidents and resolutions in the helpdesk system.
- Assist with network maintenance, patch management, and security updates.
- Collaborate with senior IT staff to implement new technologies and improve processes.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills with a keen attention to detail.
- Excellent written and verbal communication skills to interact with non-technical users.
- Ability to work in a fast-paced environment and adapt to new technologies quickly.
- Must be authorized to work in the United States.