Job Description
Are you ready to launch a career in technology?
Peachtree IT Solutions is aggressively hiring Entry Level IT Support Specialists in Atlanta, GA. We are looking for passionate individuals with a 'can-do' attitude who are ready to learn the ropes of the IT industry immediately.
At Peachtree IT Solutions, we don't just fill positions; we build careers. Whether you are fresh out of school or looking to pivot into tech, our mentorship-driven environment will help you thrive. Join a team that values innovation, technical excellence, and community.
Why You Should Apply:
- Immediate Start: Onboarding begins immediately upon offer acceptance.
- No Experience Required: We provide hands-on training for the right candidates.
- Competitive Pay: Salary commensurate with experience, plus performance bonuses.
- Modern Environment: Work with cutting-edge hardware and cloud technologies.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the setup, configuration, and deployment of new workstations, laptops, and peripherals.
- Maintain and troubleshoot the company's local area network (LAN) and wireless connectivity.
- Manage software installations, updates, and patch management across the organization.
- Document all technical issues, resolutions, and asset inventory in our ticketing system (ServiceNow/Jira).
- Collaborate with senior engineers to diagnose and resolve complex technical problems.
- Perform regular system health checks and backups to ensure business continuity.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Familiarity with Microsoft Windows operating systems (10 & 11) and Office Suite (Word, Excel, Outlook).
- Basic understanding of computer hardware components (CPU, RAM, Storage) and peripherals.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills for interacting with non-technical staff.
- Ability to work independently and manage time effectively in a fast-paced office environment.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) with company sponsorship.