Job Description
Are you looking to kickstart your career in Information Technology?
We are urgently hiring an Entry Level IT Support Specialist to join our dynamic team in Atlanta, Georgia. In this role, you will be the first point of contact for our internal clients, providing top-tier technical support and troubleshooting solutions. We are looking for ambitious individuals who are eager to learn, grow, and contribute to a fast-paced IT environment.
Why Apply?
- Comprehensive Training: We offer on-the-job training and mentorship to help you master IT infrastructure.
- Career Growth: Clear pathways to advancement into Network Administration or Systems Engineering.
- Modern Environment: Work with cutting-edge technologies and a supportive team.
Don't miss this opportunity to launch your tech career in the heart of Atlanta!
Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and network connectivity issues.
- Manage and maintain the Help Desk ticketing system (Zendesk/ServiceNow) to ensure timely resolution.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Perform routine system updates, backups, and security patches under supervision.
- Collaborate with senior IT staff to troubleshoot complex technical problems.
- Document all technical procedures and user interactions accurately.
- Support remote access solutions and virtual desktop infrastructure (VDI).
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- Familiarity with Microsoft Windows 10/11 and Office 365 suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and Active Directory.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Availability to work occasional evenings or weekends for system maintenance.
- Prior internship or help desk experience is a plus but not required.