Job Description
Launch Your Career in Information Technology Today
Are you looking for an opportunity to jumpstart your career in IT? TechSolutions Atlanta is actively seeking motivated Entry Level IT Support Specialists to join our dynamic team. We provide a comprehensive training program and mentorship, making this the perfect role for recent graduates or career changers eager to break into the tech industry.
As a member of our support team, you will play a crucial role in maintaining our clients' technology infrastructure. We pride ourselves on a collaborative culture that values innovation, integrity, and continuous learning.
Responsibilities
- Provide Tier 1 Help Desk Support: Troubleshoot and resolve hardware, software, and network issues via phone and email to ensure minimal downtime for our clients.
- Asset Management: Assist in the inventory management, setup, and configuration of new hardware and workstations.
- Ticket Management: Log, track, and manage support tickets using our ITSM tools, ensuring all issues are resolved efficiently.
- Customer Service: Deliver exceptional technical support to end-users, translating complex technical language into clear solutions.
- System Maintenance: Perform routine system updates, security patching, and backups under the supervision of senior engineers.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- Technical Aptitude: Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Communication Skills: Excellent verbal and written communication skills with the ability to interact with diverse teams.
- Problem Solving: Strong analytical thinking and a proactive approach to identifying technical issues.
- Availability: Ability to work full-time hours, Monday through Friday.