Job Description
Join NexTech Solutions' award-winning IT team as an Entry-Level Support Specialist! We're urgently hiring passionate tech enthusiasts in Detroit to deliver cutting-edge infrastructure support to Fortune 500 clients. This is your gateway to enterprise-level experience with mentorship from industry veterans. Enjoy competitive benefits, hybrid work options, and rapid career advancement in Detroit's thriving tech corridor. Apply now and transform your passion into a professional IT career!
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees via ticketing systems, phone, and remote assistance
- Deploy and configure Windows/Linux workstations, network printers, and mobile devices
- Monitor system health using SolarWinds and resolve critical alerts within SLA timelines
- Document SOPs in Confluence and maintain IT asset inventory in ServiceNow
- Collaborate with network engineers on firewall rule changes and VPN implementations
- Execute quarterly hardware refresh cycles and software patch management
- Train end-users on cybersecurity protocols and Microsoft 365 applications
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (required within 90 days of hire)
- Proficiency in Windows 10/11 administration and Active Directory
- Experience with cloud platforms (Azure/AWS) and virtualization (VMware)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written communication for technical documentation
- Ability to lift 30lbs for equipment deployments
- 1+ years help desk internship or relevant IT support experience