Job Description
Join our dynamic IT team in El Paso and kickstart your career in technology! We're urgently seeking motivated entry-level professionals to provide critical technical support across our organization. This is your chance to gain hands-on experience in enterprise IT systems while working with cutting-edge technologies in a collaborative environment. We offer comprehensive training, mentorship from senior engineers, and a clear path for career advancement. Don't miss this urgent opportunity to grow with us in the heart of Texas!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain accurate asset inventory
- Assist with network monitoring and security protocols
- Collaborate with senior IT on infrastructure projects
- Deliver excellent customer service with SLA adherence
Qualifications
- High school diploma or equivalent (AAS/BS preferred)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service experience preferred
- CompTIA A+ or similar certification a plus
- Valid Texas driver's license required