Job Description
Join our dynamic IT team in Washington DC and launch your tech career today! TechForward Solutions is urgently seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our federal government clients. This is your opportunity to gain hands-on experience with cutting-edge infrastructure while making a tangible impact in the nation's capital.
As an integral part of our growing IT department, you'll receive comprehensive training and mentorship from industry veterans. We offer competitive compensation, comprehensive benefits, and a clear career progression path for top performers. Apply now to join a forward-thinking organization committed to innovation and professional growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT activities using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on system upgrades and security patches
- Manage user accounts and access permissions across government platforms
- Conduct regular system backups and disaster recovery testing
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems and ITIL practices
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to obtain Public Trust clearance (US citizenship required)
- Excellent written and verbal communication skills