Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals eager to provide exceptional technical support to our growing client base in Charlotte, NC. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment where your growth matters. This full-time position offers competitive benefits including health insurance, 401(k) matching, and professional development stipends. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document all support cases and maintain accurate ticket records in ServiceNow
- Collaborate with senior technicians to resolve complex technical problems
- Conduct user training sessions on new software and systems
- Assist with IT asset management and inventory tracking
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent verbal and written communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)