Job Description
Start your tech career TOMORROW with paid training!
TechForward Solutions is seeking motivated individuals to join our IT Support team in San Francisco. No prior experience required—we provide comprehensive hands-on training to transform you into a certified IT professional. Join our innovative team and launch your career in one of the world's tech capitals.
Why Choose Us?
- Full-time position with competitive benefits
- 6-week paid training program covering hardware, networking, and security
- Direct mentorship from senior engineers
- Clear career advancement path to systems administration
- Modern office in downtown SF
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person
- Deploy and configure desktop/laptop hardware and peripherals
- Troubleshoot network connectivity, OS issues, and software conflictsDocument all incidents and resolutions using ticketing systems
- Conduct user training on new software and security protocols
- Collaborate with cybersecurity team on vulnerability assessments
- Participate in after-hours rotational support (1:4 rotation)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical mindset
- Excellent verbal communication skills
- Ability to learn technical concepts quickly
- Customer service orientation with patience
- Basic computer literacy (Windows/Mac proficiency)
- Valid driver's license for occasional equipment transport
- Must pass background check and drug screening