Job Description
Join our dynamic team as an Entry Level IT Support Specialist in sunny El Paso, TX! We're seeking motivated individuals eager to kickstart their tech career with comprehensive training and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment. No experience required – just your passion for technology and willingness to learn!
Responsibilities
- Provide technical support to users via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions using ticketing systems
- Assist with network maintenance and security protocols
- Collaborate with senior team members on complex issues
- Conduct periodic system audits and updates
- Train users on new technology implementations
Qualifications
- High school diploma or equivalent required
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)