Job Description
Join our dynamic team as an Entry-Level IT Support Specialist with comprehensive paid training! We're urgently hiring remote professionals in Minneapolis to launch their careers in technology. No prior experience required – we provide all necessary training to build your skills in system administration, troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, flexible remote work, and career growth opportunities within a supportive environment. Perfect for recent graduates and career changers passionate about technology!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Install, configure, and maintain hardware/software systems
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and security protocols
- Train users on new technologies and best practices
- Participate in 8-week paid training program covering IT fundamentals
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Self-motivated with ability to learn independently
- Comfortable working in a remote environment
- Customer service mindset and patience
- Availability for full-time schedule (40 hours/week)
- Must pass background check and drug screening