Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechNova Solutions, we believe in nurturing talent and providing comprehensive training for motivated individuals. No prior experience is required – just your enthusiasm and willingness to learn. You'll gain hands-on experience in network administration, hardware troubleshooting, and customer service while working with cutting-edge technology in Austin's thriving tech hub. We offer competitive benefits, growth opportunities, and a collaborative environment designed to help you succeed.
Responsibilities
- Provide technical support and troubleshooting for hardware/software issues
- Assist with network setup, maintenance, and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Document IT processes and maintain accurate inventory records
- Collaborate with senior IT staff on system upgrades and projects
- Train users on new technology and best practices
- Monitor system performance and resolve technical escalations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (training provided)
- No prior IT experience required – we train motivated candidates