Job Description
Join our dynamic IT team at TechNova Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers comprehensive training and mentorship to help you develop critical IT infrastructure, cybersecurity, and user support skills. You'll work alongside industry experts in a collaborative environment focused on innovation and continuous learning.
Why TechNova?
- Industry-leading onboarding program with certification opportunities
- Modern hybrid work schedule with flexible hours
- Tuition reimbursement for advanced IT certifications
- Growth-focused career progression path
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain network infrastructure components (routers, switches, firewalls)
- Provide tier-1 user support via ticketing systems and remote assistanceDocument technical procedures and create knowledge base articles
- Assist with cybersecurity best practices including access management and patching
- Collaborate with senior engineers on system upgrades and migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (AWS/Azure)
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment handling