Job Description
Join TechSolutions Wichita and launch your IT career in one of Kansas' fastest-growing tech hubs! We're seeking passionate entry-level professionals to provide critical technical support to our diverse client base. This hybrid role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and structured training programs. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our collaborative team environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems including Windows and macOS environments
- Document troubleshooting steps, solutions, and asset information in ITSM systems
- Collaborate with senior engineers on network infrastructure monitoring and basic maintenance
- Assist with security protocols including patch management and access control procedures
- Support end-users during system migrations and technology rollouts
- Participate in regular team training sessions to expand technical knowledge
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong troubleshooting methodology and problem-solving skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional client site visits
- Ability to lift 30 lbs and work in various office environments