Job Description
Join TechSprint Innovations as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to grow in a dynamic environment where your problem-solving skills and enthusiasm make a real impact. As a key member of our IT team, you'll provide essential technical support to our clients while receiving mentorship from industry experts. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. Tulsa's thriving tech scene combined with our commitment to employee growth makes this the perfect launchpad for your IT career.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain network equipment and peripherals
- Create and maintain documentation for IT processes and solutions
- Collaborate with senior IT staff on infrastructure projects
- Implement cybersecurity best practices for endpoint protection
- Support cloud services (Azure/O365) and basic troubleshooting
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional on-site support