Job Description
Join TechNexus Solutions as an Entry-Level IT Support Specialist and launch your career in Minneapolis's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional user support while growing your expertise in enterprise systems. Enjoy comprehensive training, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud technologies. Our collaborative culture values innovation and continuous learning, with regular hackathons and certification reimbursements. Work in our downtown Minneapolis hub with flexible hours and hybrid options. Join us to build the digital future!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and remote tools
- Deploy and configure hardware/software including Windows 10/11, Office 365, and VMware
- Document IT processes and create knowledge base articles for team efficiency
- Collaborate with network team on infrastructure monitoring and security protocols
- Manage asset lifecycle from procurement to decommissioning with ServiceNow
- Participate in after-hours rotation for critical system maintenance
- Maintain compliance with SOC2 and HIPAA security standards
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Experience with Active Directory, DNS, and basic networking concepts
- Proficiency in PowerShell scripting and automation tools
- Strong problem-solving abilities with customer service mindset
- Familiarity with cloud platforms (AWS/Azure) preferred
- Ability to lift 30 lbs for equipment deployments