Job Description
Join our innovative tech team in Oakland as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. You'll gain hands-on experience with cutting-edge systems while supporting our company's digital infrastructure. This role offers mentorship, professional development, and a path to grow into specialized IT tracks. If you're eager to solve technical challenges and contribute to a forward-thinking organization, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve escalated tickets
- Assist with cybersecurity best practices and data protection protocols
- Participate in system upgrades and IT infrastructure projects
- Deliver user training on new technologies and tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)