Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in the heart of Omaha! We're seeking passionate entry-level IT professionals to join our dynamic support team. This is your chance to gain hands-on experience with cutting-edge systems while contributing to Fortune 500 clients. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement in our collaborative, growth-focused environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Deploy, configure, and troubleshoot hardware/software for 150+ users
- Manage Active Directory accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate on network monitoring and system maintenance tasks
- Assist with cloud infrastructure (Azure/AWS) implementations
- Support endpoint security and backup/recovery operations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows 10/11 and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Customer-focused mindset with patience and adaptability