Job Description
Join TechNova Solutions' dynamic IT team in Raleigh's thriving tech hub! We're seeking passionate entry-level professionals to launch their careers in IT support. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with enterprise systems while contributing to our mission of innovative tech solutions. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts in one of America's fastest-growing tech markets.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train employees on cybersecurity best practices and software usage
- Monitor system performance and troubleshoot connectivity problems
- Assist with software deployment and patch management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Familiarity with Active Directory, Microsoft Office 365, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks efficiently
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional equipment pickups