Job Description
Join Coastal Tech Solutions and launch your IT career in Virginia Beach's thriving tech hub! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to specialization in cybersecurity, cloud infrastructure, or systems administration.
Our culture values innovation and continuous learning. As part of our dynamic team, you'll gain hands-on experience with enterprise-level systems while making tangible impact on local businesses. We offer competitive benefits, flexible work options, and opportunities for professional certification reimbursement.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Implement and maintain network infrastructure including switches, routers, and firewalls
- Provide tier-1 help desk support via phone, email, and remote access tools
- Document technical procedures and maintain asset management databases
- Assist with system deployments, patch management, and security updates
- Collaborate with vendors for hardware procurement and service contracts
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Active Directory, DNS, and DHCP protocols
- Familiarity with virtualization (VMware/Hyper-V) and cloud services (AWS/Azure)
- Strong troubleshooting methodology and customer service mindset
- Ability to lift 30lbs for equipment deployments
- Valid driver's license for occasional client site visits