Job Description
Launch your IT career with Atlanta's fastest-growing tech innovator!
Join TechSavvy Solutions Inc. as an Entry-Level IT Support Specialist and become part of a dynamic team revolutionizing digital infrastructure across the Southeast. We're seeking motivated tech enthusiasts ready to transform their passion into expertise through hands-on experience with cutting-edge systems.
This role offers accelerated career growth, mentorship from industry veterans, and exposure to enterprise-level technologies. If you're eager to solve complex technical challenges while serving diverse clients, this is your gateway to a thriving IT career.
Responsibilities
- Deploy, configure, and troubleshoot desktop/laptop hardware and software systems
- Provide Tier 1/2 technical support for 500+ enterprise users via phone, email, and in-person
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure (switches, firewalls, VPNs)
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Implement cybersecurity best practices and endpoint protection protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency in Windows 10/11, Microsoft Office 365, and basic networking concepts
- Strong analytical skills with ability to diagnose hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, Zendesk) preferred
- Basic knowledge of cloud platforms (AWS/Azure) a plus