Job Description
Join our dynamic IT team at TechSolutions Mesa as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience deploying hardware, troubleshooting systems, and supporting our clients' digital infrastructure. Enjoy competitive benefits, mentorship from industry experts, and opportunities for growth in Arizona's thriving tech hub.
Why TechSolutions Mesa? We foster innovation through cutting-edge projects and a culture that values continuous learning. Our Mesa headquarters offers state-of-the-art facilities and collaborative workspaces designed to accelerate your professional development.
Responsibilities
- Deploy and configure desktop/laptop hardware, printers, and peripherals
- Provide Tier 1 technical support for software/hardware issues via phone, email, and remote access
- Manage user accounts and permissions in Active Directory
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Support office productivity tools including Microsoft 365 and cloud applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Familiarity with Active Directory, DNS, and DHCP concepts
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work with cabling/infrastructure
- Excellent written and verbal communication skills