Job Description
Launch your IT career with TechCorp Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Sacramento. As a key member of our IT department, you'll gain hands-on experience while supporting our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. Join our innovative workplace where your technical skills will make a tangible impact.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS operating systems and peripherals
- Assist with network connectivity, security protocols, and cloud service management
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Deliver user training on new technologies and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and Microsoft Office Suite
- Strong problem-solving and communication skills
- CompTIA A+ certification or similar preferred
- Ability to lift 30 lbs and work in various office environments
- Valid California driver's license for occasional site visits