Job Description
Launch your IT career with TechSolutions Inc., a leading Fresno-based technology firm committed to innovation and professional growth. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This role offers hands-on experience in enterprise environments, mentorship from senior engineers, and a clear path to career advancement. Join us in transforming how businesses leverage technology in California's Central Valley.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain accurate ticket records
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT projects
- Participate in system upgrades and maintenance windows
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Valid California driver's license required for occasional on-site visits