Job Description
Join Innovatech Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to join our dynamic team in sunny Tucson. This role offers hands-on experience with cutting-edge systems while providing critical support to our growing client base. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment that values innovation and growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop systems and peripherals
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers on complex system deployments
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices and data protection protocols
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service mindset with patience and adaptability
- Ability to work independently and in team environments
- CompTIA A+ certification or willingness to obtain within 6 months