Job Description
Launch your IT career in Albuquerque with TechSolutions Inc.! We're seeking passionate entry-level professionals to join our dynamic IT support team. As an Entry-Level IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technologies in a collaborative environment.
This is your gateway to a thriving tech career in the heart of New Mexico. We provide comprehensive training, mentorship from industry experts, and clear growth pathways into specialized IT roles. If you're eager to learn, solve technical challenges, and contribute to innovative solutions, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate system documentation
- Assist with cybersecurity protocols including access management and threat monitoring
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and conduct preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with cloud platforms (AWS/Azure) and virtualization technologies
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation