Job Description
Launch your IT career with TechSolutions Inc., Milwaukee's premier technology partner! We're seeking passionate Entry Level IT Support Specialists to join our innovative team. As a cornerstone of our technical operations, you'll gain hands-on experience with cutting-edge systems while supporting diverse clients across Wisconsin. This role offers structured mentorship, career growth pathways, and the opportunity to build foundational expertise in enterprise environments. Join us in shaping Milwaukee's digital future!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create user training materials
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior engineers on system deployments
- Monitor ticket queues and resolve incidents within SLA targets
- Support office infrastructure including printers, AV equipment, and VoIP systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Familiarity with helpdesk ticketing systems (Service Desk Plus preferred)
- Excellent troubleshooting and diagnostic abilities
- Strong written/verbal communication skills
- CompTIA A+ certification or equivalent experience
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support