Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic Baltimore-based firm committed to empowering businesses through innovative IT solutions. As our newest team member, you'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative, growth-oriented environment. We offer comprehensive training programs, mentorship opportunities, and a clear path for career advancement. If you're passionate about technology and eager to build a foundation in IT infrastructure, cybersecurity, and user support, this is your chance to make an impact in Baltimore's thriving tech scene.
Responsibilities
- Provide Tier 1-2 technical support to employees via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS operating systems and business applications
- Manage hardware lifecycle including laptops, peripherals, and network equipment
- Document IT procedures, incidents, and resolutions in ticketing systems (ServiceNow/Jira)
- Assist with network administration tasks including VLAN configuration and firewall monitoring
- Collaborate on cybersecurity initiatives including vulnerability assessments and patch management
- Train end-users on software adoption and security best practices
- Participate in cross-departmental IT projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows Server administration and Active Directory
- Familiarity with ITIL framework and service management principles
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent communication skills and customer service orientation
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Valid driver's license for occasional equipment pickups