Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in Louisville and beyond. This is your chance to grow your skills in a collaborative environment while making tangible impact. Enjoy competitive compensation, comprehensive benefits, and ongoing professional development opportunities.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions across company platforms
- Document technical issues and resolutions in ticketing systems
- Assist with network maintenance and security protocols
- Collaborate with senior IT staff on complex projects
- Conduct routine system updates and backups
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred
- Valid driver's license required for occasional on-site visits