Job Description
Join our innovative Memphis-based team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in a dynamic environment. You'll gain hands-on experience with cutting-edge infrastructure while supporting our growing client base. This role offers mentorship, growth opportunities, and the chance to build foundational IT skills in one of America's most vibrant tech hubs. If you're passionate about technology and eager to learn, we want you on our team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document IT incidents, resolutions, and asset inventory
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new systems and best practices
- Monitor system performance and troubleshoot operational issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work with hardware components
- Valid driver's license for occasional on-site support