Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your career in Boston's thriving tech hub. We're seeking passionate tech enthusiasts ready to provide exceptional user support while learning cutting-edge infrastructure solutions. This role offers structured mentorship, hands-on experience with enterprise systems, and direct exposure to cloud technologies. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via ticketing system, phone, and in-person assistance
- Deploy and configure hardware (laptops, peripherals) and software (OS, productivity suites)
- Monitor and maintain network infrastructure including VPN, Wi-Fi, and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patching
- Assist with user onboarding and offboarding processes
- Participate in after-hours rotational support (1:4 rotation)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS, Active Directory, and networking fundamentals
- Familiarity with helpdesk tools (ServiceNow, Jira) or ticketing systems
- Strong troubleshooting methodology and customer service orientation
- CompTIA A+ or similar certification preferred (willing to sponsor)
- Valid driver's license for occasional equipment transport
- Ability to lift 30lbs and work in varied office environments