Job Description
Launch your IT career with TechNova Solutions in Denver! We're seeking passionate entry-level talent to join our dynamic IT support team. As an Entry-Level IT Support Specialist, you'll gain hands-on experience in enterprise environments while working alongside industry mentors. Enjoy competitive compensation, comprehensive benefits, and a clear growth path into cybersecurity, cloud computing, or systems administration. Perfect for recent graduates eager to build technical expertise in Colorado's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, chat, and remote assistance
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Monitor and maintain network infrastructure (switches, routers, firewalls)
- Troubleshoot hardware/software issues using ticketing systems (ServiceNow/Jira)
- Execute endpoint security protocols including antivirus updates and patch management
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification (preferred, not required)
- Basic knowledge of Windows/macOS, Active Directory, and TCP/IP networking
- Experience with helpdesk tools (ServiceDesk Plus, Zendesk, or similar)
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written/verbal communication and customer service aptitude
- Valid driver's license and reliable transportation for occasional on-site visits