Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in the heart of Seattle's tech hub! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry veterans. Enjoy competitive benefits, mentorship programs, and clear growth pathways into specialized IT domains.
Why TechNova? We're a Microsoft Gold Partner committed to fostering talent through structured training, flexible hybrid work options, and a culture that celebrates innovation and collaboration.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and in-person assistance
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct regular system health checks and preventive maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, networking principles, and security best practices
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills with customer service aptitude
- Ability to learn new technologies quickly and adapt to changing priorities
- Valid driver's license for occasional on-site client visits
- Proficiency in Microsoft Office 365 and cloud services