Job Description
Launch your IT career with TechSolutions Inc., a leading Indianapolis-based innovator! We're seeking passionate tech enthusiasts to join our dynamic IT support team. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while providing critical technical assistance to our growing client base. Enjoy comprehensive training, mentorship from industry veterans, and a clear path for career advancement in our collaborative, fast-paced environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Manage user accounts, permissions, and access controls across Windows environments
- Document technical procedures and maintain accurate incident tracking records
- Collaborate with senior engineers on network troubleshooting and security protocols
- Assist with hardware inventory management and asset lifecycle tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security principles
- Strong problem-solving abilities with excellent customer service orientation
- Proficiency with Microsoft Office 365 and remote support tools
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Indiana driver's license for occasional on-site client visits
- Ability to lift 30 lbs for equipment maintenance tasks