Job Description
Join TechSolutions Inc., a leading IT services provider transforming businesses across Charlotte's thriving tech corridor! We're seeking passionate entry-level IT talent to launch your career in our dynamic support team. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for growth in one of America's fastest-growing tech hubs. Perfect for recent graduates eager to build real-world expertise!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets via Jira/ServiceNow
- Deploy and configure Windows 10/11 workstations
- Assist with network infrastructure monitoring
- Document IT processes and knowledge base articles
- Collaborate with senior engineers on complex projects
- Support office AV equipment setup/troubleshooting
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Customer service mindset with problem-solving aptitude
- CompTIA A+ or similar certification preferred