Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in digital transformation based in Fort Worth's thriving tech hub. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers ready to build a future in technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and create knowledge base articles
- Monitor system health and perform routine maintenance tasks
- Collaborate with senior engineers on complex problem resolution
- Deliver exceptional customer service via phone, email, and chat support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and common productivity software
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional client site visits