Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Silicon Valley! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our innovative clients. This role offers hands-on experience with cutting-edge technologies while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers eager to build foundational IT skills in one of the world's tech capitals.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via ticketing system and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Support cybersecurity initiatives including access management and patching
- Assist with cloud service implementations (AWS/Azure)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Basic scripting knowledge (Python/PowerShell) a plus
- Ability to lift 30 lbs and work with hardware components