Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Phoenix, AZ. As a cornerstone of our operations, you'll provide critical technical support to our growing client base while receiving mentorship from industry experts. This role offers unparalleled growth opportunities in a collaborative environment where innovation thrives. If you're passionate about technology and eager to build foundational skills, we want to hear from you!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and processes
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid driver's license required