Job Description
Join TechSolutions Inc.'s dynamic IT team in Chicago and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential technical support and drive digital transformation. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees including hardware/software troubleshooting
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Manage helpdesk tickets using ServiceNow with SLA adherence and resolution tracking
- Assist with cloud infrastructure tasks including Azure AD/O365 administration
- Document technical procedures and create knowledge base articles
- Participate in system monitoring, backups, and cybersecurity initiatives
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows OS, Active Directory, and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira) or helpdesk tools
- Strong problem-solving skills with customer service mindset
- Basic understanding of cloud services (Azure, AWS, GCP)
- Ability to lift 30lbs and work in server environments occasionally