Job Description
Join NexusTech Innovations' dynamic IT team and kickstart your career in the heart of Los Angeles' thriving tech scene! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our diverse clientele. This role offers unparalleled growth opportunities, mentorship from industry veterans, and exposure to cutting-edge infrastructure solutions. If you're eager to transform theoretical knowledge into practical problem-solving, this is your launchpad.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems
- Deploy, configure, and troubleshoot Windows/macOS endpoints and peripherals
- Assist with network infrastructure monitoring and basic diagnostics
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training on productivity software and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or equivalent foundational certification
- Basic understanding of Active Directory, DNS, and DHCP
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Familiarity with cloud platforms (AWS/Azure) preferred
- Excellent communication and customer service skills
- Ability to work flexible hours during system maintenance windows