Job Description
Are you a recent graduate or career-changer eager to launch your IT journey? Tech Innovations Inc. is urgently hiring an Entry-Level IT Support Specialist in New Orleans! Join our dynamic team and gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. We offer competitive compensation, comprehensive benefits, and a clear career advancement path. Don't miss this opportunity to grow with one of Louisiana's fastest-growing tech firms!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocols
- Deploy and configure workstations, laptops, and peripheral devices
- Document all support tickets and maintain knowledge base articles
- Assist with network infrastructure monitoring and maintenance
- Collaborate with senior engineers on system upgrades and projects
- Train end-users on new software and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and work flexible hours including occasional weekends